Product Exchange Policy ← H2
We want you to be completely happy with every purchase from FZ Mart. If a product isn't quite right, our exchange policy makes it easy to swap it for the correct size, color, or a different item. Please read the details below so you know exactly how it works.
[Italic:] Exchange requests must be made within [3–7] days of receiving your order.
When You Can Exchange ← H2
You can request an exchange if:
[Bullet list:]
- The item is [Bold:] unused, unworn, and in its original condition
- It is returned with all original packaging, tags, and accessories
- You received a wrong, damaged, or defective product
- You need a different size, color, or variant (subject to availability)
- The request is made within the [Bold:] exchange period stated above
What Cannot Be Exchanged ← H2
For hygiene and safety reasons, some items cannot be exchanged:
[Bullet list:]
- Used, washed, or damaged items (unless faulty on arrival)
- Personal care, beauty, and hygiene products once opened
- Perishable goods and grocery items
- Items marked as "non-exchangeable" or final sale
- Products missing original packaging, tags, or accessories
How to Request an Exchange ← H2
[Bullet list:]
- Contact our support team within the exchange period ← link "Contact our support team" to /pages/contact-us
- Share your order number and the reason for the exchange
- Our team will confirm whether the item is eligible
- Pack the item securely in its original packaging
- Hand it over for pickup or return as instructed, and we'll arrange the replacement
Exchange Charges ← H2
[Bullet list:]
- If you received a wrong, damaged, or defective item, the exchange is [Bold:] free of charge
- For exchanges due to a change of mind (size/color/variant), delivery charges may apply
- Any charges will be communicated to you clearly before the exchange is processed
- Exchanges are subject to stock availability; if a replacement isn't available, see our Refund Policy ← link "Refund Policy" to /pages/refund-policy
Exchange vs. Return ← H2
If you'd prefer your money back instead of a replacement, please see our Happy Return and Refund Policy pages for how returns and refunds work. ← link "Happy Return" to /pages/happy-return and "Refund Policy" to /pages/refund-policy
Need Help? ← H2
Have a question about exchanging an item? Our support team is happy to guide you. Just reach out through our Contact Us page. ← link "Contact Us" to /pages/contact-us
[Quote:] Got the wrong item? No worries — we'll make it right with a quick and easy exchange.