Order Cancellation Policy ← H2
We understand that plans change. If you need to cancel your order, FZ Mart makes the process simple. This page explains when you can cancel, how to do it, and what happens next.
[Italic:] Orders can usually be cancelled before they are shipped — please request cancellation as early as possible.
When You Can Cancel ← H2
[Bullet list:]
- Before your order is confirmed or shipped — cancellation is quick and free
- If the item is out of stock or delayed beyond the expected time
- If you were charged an incorrect amount or ordered by mistake
When Cancellation May Not Be Possible ← H2
[Bullet list:]
- After your order has already been [Bold:] shipped or is out for delivery
- For certain items marked as non-cancellable or final sale
- For perishable goods and grocery items once preparation has begun
- For custom or special pre-order items already processed ← link "pre-order" to /pages/pre-order
How to Cancel Your Order ← H2
[Bullet list:]
- Contact our support team as soon as possible ← link "Contact our support team" to /pages/contact-us
- Share your order number and the reason for cancellation
- Our team will confirm whether your order is still eligible to cancel
- Once approved, you'll receive a cancellation confirmation
You can also check your order's current status anytime on our Order Tracking page. ← link "Order Tracking" to /pages/order-tracking
Refunds for Cancelled Orders ← H2
- For [Bold:] Cash on Delivery orders, no payment is taken, so nothing needs to be refunded
- If you made any advance or online payment, it will be refunded under our Refund Policy ← link "Refund Policy" to /pages/refund-policy
- Refunds are processed promptly once the cancellation is confirmed
Cancellation by FZ Mart
In some cases, we may need to cancel an order — for example, if an item is unavailable, a pricing error occurred, or the order could not be verified. If this happens, we'll inform you and fully refund any payment already made.
Need Help?
Have a question about cancelling an order? Our support team is happy to help — just reach out through our Contact Us page.
Changed your mind? Cancelling with FZ Mart is quick, easy, and hassle-free.